How do I cancel a session?

You can cancel or amend a session for free up to 48 hours before your booking, after that it will be charged.

To cancel a session, please follow these steps:

1. Log in to your account.

2. Navigate to the “My Bookings” section.

3. Select the session you wish to cancel.

4. Click on the “Cancel Session” button - you will receive an email confirmation of the cancellation

If you need to cancel your session within the 48hr window, please submit your cancellation request through our online form or contact our support team via email. Ensure you include your session details for a smooth cancellation process.

Cancellation within 48 Hours

If you cancel your session within 48 hours of the scheduled time, please be aware that a cancellation fee may apply.

Cancellation by No or Late Show

If a session is not attended within 15 minutes of the scheduled start time, it will be considered a no-show and will automatically be canceled. Please contact our support team at hello@myndup.com if you experience issues that may cause you to be late.