Not happy with our service? Here’s how to let us know.

If you have a complaint regarding our services or a specific issue, we encourage you to reach out to us. Please follow these steps to submit your complaint:

1. Contact us: Email our support team at hello@myndup.com

2. Provide details: Include as much information as possible, such as your account details, session information, and a description of the issue you encountered. This will help us address your complaint more efficiently.

3. Confirmation: Once your complaint is submitted, you will receive confirmation that we have received your message, along with a reference number for tracking.

What can I expect after I submit a complaint?

After submitting your complaint, our customer service team will review it and aim to respond within a maximum of 48hrs. We take all complaints seriously and strive to resolve them promptly.

Will my complaint be kept confidential?

Yes, we take your privacy seriously. All complaints are handled confidentially, and only authorised personnel will have access to your information during the investigation process.

What if I am not satisfied with the resolution?

If you feel that your complaint was not resolved to your satisfaction, you can escalate the issue by reaching out to our customer service manager at [iole.matthews@myndup.com] or requesting a follow-up through your original complaint reference.